Troubleshooting Common Issues

Having trouble? Here are solutions to the most common issues.

Generation Issues

Generation is taking too long

Page generation typically takes 1-2 minutes. If it's been more than 5 minutes:

1. Check your internet connection
2. Refresh the page and try again
3. If the problem persists, try with simpler inputs (fewer features selected)

"An unexpected error occurred" message

This usually means a temporary server issue. Try these steps:

1. Wait a few minutes and try again
2. Refresh the app page
3. Clear your browser cache
4. If it continues, contact support with details about what you were doing

The generated page doesn't match my inputs

The AI creates unique designs, and results can vary. To get closer to what you want:

• Be specific — Instead of "Modern", try "Clean white background with blue accents and sans-serif fonts"
• Add reference images — Upload screenshots of designs you like
• Use the style field — Describe the exact aesthetic you're looking for

Display Issues

My page looks broken or has missing elements

This can happen if:

• The browser is blocking some content — Try a different browser
• The page didn't fully generate — Go to History and check if the page saved correctly
• There's a CSS conflict — Try opening the page in a new tab for an isolated view

Images aren't showing

If your logo or background images aren't displaying:

1. Check that the image uploaded successfully (you should see a preview)
2. Make sure the image file isn't too large (keep under 5MB)
3. Try re-uploading the image
4. Use common formats: JPG, PNG, or WebP

The countdown timer shows wrong time

The countdown uses the launch date you specified. To fix:

1. Go back to the Generate tab
2. Check the date in the Countdown section
3. Make sure you selected the correct date and time zone

Publishing Issues

Can't find the Publish button

The Publish button appears when viewing a generated page:

1. Go to the History tab
2. Click on the page you want to publish
3. The Publish button should appear in the preview area

Page won't publish

If publishing fails:

1. Check your Shopify store status — make sure it's active
2. Verify you have the required permissions
3. Try refreshing the app and publishing again
4. Contact support if the issue persists

Published page shows old content

After making edits and publishing:

1. Clear your browser cache
2. Try viewing the page in an incognito/private window
3. Wait a few minutes for changes to propagate

Account Issues

"Credit check failed" error

This means you've used all your page generations for this billing period:

1. Go to the Billing tab to check your usage
2. Wait for your next billing cycle, or
3. Upgrade to a plan with more generations

Can't access the app

If the app won't load:

1. Make sure you're logged into Shopify
2. Check that your store subscription is active
3. Try accessing from a different browser
4. Contact Shopify support if the issue is with your store

Still Need Help?

If you've tried these solutions and still have issues:

Email: hello@anatolilabs.com

Please include:

• Your store name
• What you were trying to do
• Any error messages you saw
• Screenshots if possible

We typically respond within 24 hours on business days.