Privacy Policy

Last updated: December 23, 2025

1. Introduction

Anatoli Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use the Anatoli Labs Help Center ("Service"), including our AI-powered support features.

2. Information We Collect

2.1 Information You Provide

  • Chat Messages: When you interact with our AI chat assistant, we collect the messages you send and the responses provided. This helps us deliver relevant support.
  • Search Queries: We may collect search terms you enter to help improve our documentation and search functionality.

2.2 Automatically Collected Information

  • Session Information: We generate a random session identifier stored in your browser to maintain conversation context during your visit. This does not personally identify you.
  • Usage Data: We may collect information about how you interact with the Service, such as pages visited and features used.
  • Device Information: Basic technical information such as browser type and operating system may be collected for analytics and compatibility purposes.

3. How We Use Your Information

We use collected information to:

  • Provide and improve the Help Center service
  • Deliver relevant AI-powered responses to your queries
  • Maintain conversation context during your support session
  • Improve our documentation and knowledge base
  • Enhance the accuracy and helpfulness of our AI assistant
  • Analyze usage patterns to improve user experience
  • Troubleshoot technical issues

4. AI Processing and Data

Our AI chat assistant uses third-party AI services to generate responses. When you interact with the AI assistant:

  • Your messages are processed by AI language models to generate helpful responses.
  • We provide the AI with relevant context from our knowledge base to ensure accurate answers.
  • Chat history from your current session may be included to maintain conversation context.
  • We do not use your personal data to train AI models without explicit consent.

5. Data Retention

Session identifiers are stored in your browser's local storage and persist until you clear your browser data. Server-side chat logs may be retained for a limited period to improve service quality and troubleshoot issues, after which they are deleted or anonymized.

6. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party AI services (such as Google and OpenRouter) that help power our chat assistant, subject to their own privacy policies.
  • Legal Requirements: When required by law or to protect our rights and safety.

7. Your Rights

Depending on your location, you may have rights to:

  • Access information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Data portability

To exercise these rights, please contact us at hello@anatolilabs.com.

8. Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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